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<br />VI-6 <br /> <br />Memo <br /> <br />To: <br />From: <br />Date: <br />Subject: <br /> <br />Honorable Mayor and City Council Members <br />Kim Niederkorn, Accountan~ ) <br />February 14, 2001 -A:\':) <br />Utility Billing - request for waiver of a penalty <br /> <br />Attached is a letterreceived by the Finance Department requesting the refund of the $13.59 penalty. <br /> <br />We have received isolated cases, such as this relating to claims of mailing payment but never to reach <br />the City, however the penalties have not been waived. <br /> <br />All of the utility bills received in the drop box are receipted the next morning by the front office staff. <br />The only exception to this is on the penalty cut off days (usually the 20th of the month) when staff <br />works until 5 :OOpm to assure same day receipt of any bills deposited in the drop box during that day, <br />as recommended by City Council. <br /> <br />The City does not accept post marks, but rather the funds must be received in the office by 4:30pm <br />that day. The City is not in the practice of refunding payments unless there has been an error on the <br />part of the City. <br /> <br />For the above stated reasons, staff recommends for denial of the waivers presented. <br /> <br />Council Action ReQuested <br /> <br />Deny request for waiver of the penalty. <br />