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f <br /> WASTE MANAGEMENT OF MINNESOTA <br /> HASTINGS, MINNESOTA <br /> RESIDENTIAL CUSTOMER SATISFACTION STUDY <br /> Satisfaction with Waste Management's Service Areas <br /> Service Area Rated Top-Two Box Score <br /> Cooperation of the drivers 92% <br /> Consistency of the pickup time each week 90% <br /> Consideration of personal property 88% <br /> Safe driving practices of the company's drivers 88% <br /> Completeness of the pickup 87% <br /> Pickup area being left neat and clean 86% <br /> Trucks being kept clean and well maintained 76% <br /> How Important to You is the Yard Waste Drop-Off Service Which Waste Management Provides? <br /> w 100% <br /> d <br /> 80% <br /> O <br /> a <br /> N <br /> w 60% <br /> O <br /> 40%- <br /> a 23% 18% <br /> d 20% <br /> d <br /> 2% <br /> IL 0% <br /> 1 2 3 4 5 <br /> Ranking <br />