HomeMy WebLinkAbout20090302 - VIII-C-1MEMORANDUM
TO: Honorable Mayor and City Councilmembers
FROM: Dave Osberg, City Administrator
DATE: February 26, 2009
SUBJECT: Dakota Communications Center Overview
Dakota Communications Center Executive Director Kent Therkelsen will b in attendance
at the City Council meeting on Monday March 2, 2009 to provide a presentation on the
2008 operations of the DCC and budget overview. A copy of the PowerPoint presentation
is enclosed for your preview. No action is required by the City Council.
DAKOTA COMMUNICATIONS CENTER UPDATE
March 2, 2009
Hastings City Council
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• Interoperability
• Reliability
• Cost - efficient deployment of 800 MHz
• Cost containment with future growth
• Equal to or better than prior levels of service
• Enhanced utilization of field resources
■ Improved management of risk
911
■ 20o8 Service Facts:
37 45 events Processed in Computer
Aided Dispatch (CAD) System
354,5 incoming phone calls answered
■ 162 9 -1 -1 (45.9 %)
• 1 9 1 ,7 1 5 10 digit (54.1 %)
■ 1,9oo+ subscriber radios on network
■ 800+ fire pagers on network
911
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■ 9 -3. -1 Call Pick -up
■ Time from start of 1st audible ring to pick -up.
■ Total Process Time= Call Creation +Dispatch
time.
• Call Creation —Time spent gathering information
and entering in ComputerAided Dispatch (CAD)
System.
• Dispatch Time -Time lapse between call
availability in CAD until dispatched to responder
911
■ 2oo8:
■ 76 % < 7 seconds.
■ 86 % < 10 seconds.
■ 93 % < 15 seconds.
■ 96 % < 20 seconds.
■ 162,8119 -1 -1 calls for 20o8. (120,102 in 2007).
■ Average pick -up was 6.81 seconds.
■ 47.1% incoming 9 -1 -1 on wireless phones (76,676).
911
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• Law and Fire /EMS Operations Committee
• Joint Operations Committees
• User Groups
■ i.e., Radio users, Fire /EMS process, Automatic
Vehicle Location, Fire CAD configuration, etc.
• DCC /Agency Liaisons
• DCC staff training
• DCC Facility Usage
911
■ Proactive efforts:
• Random Call Audits
• EMD Audits
• Coaching &Training
■ Public and agency surveys
■ Reactive efforts:
• Inquiry System
• Service Issue Review at Ops Committee
• Agency issue communications
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■ Agency Surveys:
• Staff Professionalism
• 98.5 % "Usually or always" professional on phone or radio.
• Responsiveness
• 97% "Usually or always" respond promptly when called on
radio.
• Public Surveys:
• Answer in prompt & courteous manner?
• Yes = 91 % No= 3-5 % Other: 7.5 %
• Verify Location and Phone Number?
• Yes= 95.5% No = o % Other: 4.5 %
911
Adopted 2009 DCC Operations and Debt Service
Budgets
13% _ _ _� $1,200,289
87%
911
■ Operations
❑ Debt Service
$7,756,654
DCC Major Expense Categories
3% 4%
10
■ Personnel - 75 0 / 0
❑ Facility Lease & Mangement-
10%
® Data Processing - 8%
® Equipment Maintenance -3%
Other Contractual -4%
,.. .......911
7 3% 1%
89%
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■ JPA Membership Fees -89%
❑ Annual 911 Fees - 7 0 / 0
Dakota County Start -up Subsidy - 3%
® Interest on Investments- <i%
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■ $6.63 Million from Revenue Bonds
■ Required DCC equipment, technology and LOGIS
conversion expenses.
■ Future enhancements as funds allow and as
approved by Executive Committee and Board.
• Automatic Vehicle Location (AVL) — Approved 3.2/18/o8.
• Community Notification System (Reverse 93.1). —RFP
released z /zo /og.
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■ Two Uses
■ Appropriate to future equipment replacements
+ proposed equipment enhancements
($4 1 4, 60 7)
■ Appropriate to Debt Service — Reduce Member
Payments W - 7
($700,000) u
■ Joint Powers Agreement Section 9.4:
■ Cost allocation based upon % of total events
processed by DCC in prior year:
• ComputerAided Dispatch (CAD) events.
• 9-1 -1 Calls
■ 2007 - 2009 based upon 2004 statistics.
■ 2010 will reflect 20o8 statistics.
■ Annual adjustment beginning in 2010.
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■ 911 Calls answered: 5,367
■ CAD events: 21,o16
■ Law Enforcement: 18,305 (95 %)
■ Fire /EMS: 2 ( 5 %)
■ % of DCC total in 2oo8: 5.03%
■ Current year formula %: 4.o8%
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• Preparation begins February 2009
• 1St Draft to Executive Committee by May 1st
• Board approval by September 1
• 2olo allocations will shift to reflect 2oo8 DCC
statistics.
• Alternative budget scenarios will be
presented.
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Questions?
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www.mn-dcc.org