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WASTE MANAGEMENT OF MINNESOTA <br /> HASTINGS, MINNESOTA <br /> RESIDENTIAL CUSTOMER SATISFACTION STUDY <br /> INTRODUCTION <br /> Objectives: <br /> • Measure Hastings, MN, residents' current level of satisfaction with the solid waste removal and <br /> recycling provided by Waste Management of Hastings. <br /> • Fairly measure.residents' overall desire to keep Waste Management of Hastings as the service provider <br /> for Hastings, MN. <br /> • Capture comments which support Hastings residents' level of satisfaction with Waste Management's <br /> service. <br /> Methodology <br /> • One hundred telephone interviews were conducted among a representative sample of Hastings, MN, <br /> residents. <br /> -Interviews were conducted between February 8th and 10th, 2000. <br />