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i <br /> WASTE MANAGEMENT OF MINNESOTA <br /> HASTINGS, MINNESOTA <br /> RESIDENTIAL CUSTOMER SATISFACTION STUDY <br /> INTRODUCTION(Cont'd) <br /> Methodology (cont'd) <br /> • Residents' current satisfaction regarding a number of issues was measured using a 5-point rating scale <br /> with a "1" representing "Not at all satisfied" and a "5" representing "Extremely satisfied." Unless <br /> otherwise stated, the satisfaction scores displayed throughout this report indicate the percentage of <br /> customers who rated their satisfaction level as "4" or "5." <br /> Sample <br /> • Respondents were called from a random sample of phone numbers for Hastings, MN (zip code 55033). <br /> • Respondents must be currently receiving regularly scheduled trash removal service. <br /> • Buildings consisting of two or more families (e.g. apartment complexes) were excluded from the study in <br /> order to speak to Hastings residents who are the most knowledgeable regarding their waste removal and <br /> recycling services. <br />