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WASTE MANAGEMENT OF MINNESOTA <br /> HASTINGS, MINNESOTA <br /> RESIDENTIAL CUSTOMER SATISFACTION STUDY <br /> Overall Satisfaction With Waste Removal Company <br /> • <br /> 100% - <br /> 80% - <br /> 0 <br /> 00%s0%O <br /> CL <br /> to <br /> 60% 50% <br /> w <br /> 0 <br /> 40% <br /> 49c <br /> 20% o <br /> IL 1% 5% <br /> 0% I - E - 0 , t <br /> 1 2 3 4 5 <br /> Ranking <br /> • The majority of Hastings residents (83%) indicate high levels of overall satisfaction regarding the solid waste <br /> removal and recycling services provided by Waste Management. <br /> • Dissatisfaction with Waste Management's solid waste removal and recycling services was only expressed by <br /> 6% of Hastings residents. Dissatisfaction was indicated by rating their overall satisfaction level with the <br /> company as a "1" or "2" on a 5-point scale. <br />